Why is Southern Response paying out an estimated $300 million?

Policy holders became aware that prior to settlement Southern Response did not disclose all versions of its Detailed Repair/Rebuild Analysis (DRA) when settling their claims.

Southern Response had a practice of maintaining two versions of each DRA. One version did not include all costs that are part of a repair/rebuild cost such as demolition, professional fees and contingency.

In August 2019, the High Court found Southern Response had engaged in misleading and deceptive conduct, opening the way for more than 3,000 policy holders to claim compensation.